Service Management Quality Analyst Larsen & Toubro Mumbai Chennai
15 October 2008Knowledge of ITIL & ISO 20000 (knowledge in other frameworks will be preferred)
Good Communication skills – written & oral, Analytical Skills
Certified in ITIL foundation
Experience in defining and developing processes and process improvements for IT Services Management Experience in conducting internal quality Audits
Gather & Analyze metrics data
should have experience in practicing ITIL based processes or should have worked as a part of the ITIL based process definition team
Ensure implementation of ISO 20000 processes by providing consultancy and guidance to the concerned teams
Plan and conduct project start and closure audits
Review project artifacts such as Project PMP, Quality plan, Risk Plan etcâ and approve project process
Review the audit reports
Perform NC analysis and derive action plan and Improvement initiatives for projects
Monitor Improvement initiatives of projects
Prepare monthly reports
Review the reports generated and draw inferences for process improvement
Conduct monthly meetings: QA-QL meetings & Project meetings
Conduct SMR on a monthly basis for the projects being handled.
Experience 5 – 10 Years
B.Sc;B.Tech/B.E.;BCA – Computers;Diploma;Other Graduate
PG ;M.Sc ;M.Tech;MBA/PGDM ;MCA – Computers;PG Diploma
How to Apply: Email quality.careers@lntinfotech.com
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