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A Team Lead would manage DAs and SMEs, and will report to the Ops Manager. Should have ability to mentor/coach DA’s/SMEs and ensure test case execution process is managed well.
• Will be the point of contact for the DAs, SMEs and QAEs for clarification queries/project execution/work allocation.

• Will also be required to look at optimizations in the processes followed and bring about improvement in quality / productivity. In addition to managing process improvements and work allocation, and will also manage daily floor operations, create reports, review operator / DA performance on regular intervals and also ensure productivity & quality deliverables are met.

• Will be responsible for performance management of all the DA’s & Auditor’s reporting in to him/her.

5-9 years exp· Manage day to day operations with up to 10 direct reports (resources)
· Assign/Allocate work to the DA’s
· Demand and capacity planning and ensuring that idle time and commitment misses are minimized
· Complete ownership of project, devices requirement and resource requirement and any external dependencies.
· Commitment and planning towards meeting aggressive deadlines
· Be proactive in identifying, reporting troubleshooting and escalation of issues
· Should be able to suggest process improvements, metrics to improve the overall team performance.
· Use software tools for data capture/execution/reporting on a daily basis
· Be comfortable with capturing team test results and providing project status reports
· Drive/suggest development of systems and tools for streamlining day to day operational tasks
· Keep check on Daily Productivity of DA’s and make sure that they and project is always on track else raise it to the next level for corrective course of action.
· Communication with key stake holders.
· Responsible for mentoring the team
· Understand and guide DA’s on procedures/processes and guidelines for each project and apply them.
· Be leader of a highly charged work environment
· Will be responsible for day to day people management including hiring, training, retention, motivation and overall improvement
· Manage performance and expectations of the workforce through a consistent implementation of performance measurement and feedback systems
· Implement strategies for managing attrition, improving performance and maintaining morale of the workforce
· Manage career path and performance of reports and provide growth paths for promising employees
· Manage and improve performance of lower performers and be responsible for overall improvement of the team’s performance

· Set ground rules in the initial stages of new projects and make them part of the standard process
· Work with QAEs and DA org to understand the gaps and coordinate with process experts to fill the gaps
· Work on rotating people within DA organization and plan for training needs to achieve it.

How to apply:
Email Address: melwintp@amazon.com

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